Frequently Asked Questions

Everything you need to know about brewing, pre-orders, shipping, and the Not Just Coffee experience.

How do I brew the drip bags?

Open the drip bag, tear along the marked line, and place the paper arms over the sides of your cup. Slowly pour hot water in small stages to let the coffee bloom and extract evenly.

A good starting point is 180–220 ml of hot water, depending on how strong you like your cup.

What water temperature should I use?

We recommend hot water just off the boil, around 90–96°C. If you do not have a thermometer, let boiled water rest for about 30–45 seconds before pouring.

What grind size is best for the 250g whole beans?

For pour over, use a medium grind. For French press, use a coarser grind. For espresso, use a fine grind.

If you are starting with one general grind for hand brewing, medium is the best place to begin.

Can I use the beans for different brew methods?

Yes. The whole beans can be used for pour over, drip machine, French press, AeroPress, and espresso. Grind size and brew ratio will affect how the cup expresses itself.

When will my order ship?

Thailand pre-orders begin shipping in March. USA pre-orders begin shipping in April.

These are estimated shipping windows for the first release.

Do you offer free shipping?

Yes — current pre-orders include free shipping for Thailand and the USA.

Where do you ship?

We are currently offering pre-orders for Thailand and the USA.

How do I know what I’m buying if the full details are hidden?

This is part of the concept. We invite you to experience the coffee first without seeing the full tasting profile, process, or terroir details.

After tasting, you can use the QR code inside the packaging to reveal the story behind your lot and compare it with your own impressions.

What are AZU and REL?

AZU and REL are the names of our current lots available for pre-order. Each lot has its own story and reveal page that becomes part of the experience after tasting.

Why don’t you show the full tasting notes before purchase?

Because we want the first experience to be direct and personal. Instead of telling you exactly what to taste, we invite you to discover the coffee on your own terms first.

How do I contact you?

You can reach us at thesangchats@gmail.com

Instagram: @not.just_coffee

What if I entered the wrong shipping address?

Email us as soon as possible at thesangchats@gmail.com and we’ll do our best to update it before your order ships.

What if my package arrives damaged?

Contact us with your order details and photos of the package, and we’ll help resolve it.